Understanding what you're actually licensing
Free
Up to 10 users, community support only.
Standard
Core features, business-hours support.
Premium
24/7 support, unlimited storage, AI & Advanced Roadmaps.
Enterprise
Unlimited users, data residency, dedicated CSM.
The Standard-to-Premium jump is where most AI and advanced planning features actually unlock — a common cause of “why can't we do X” tickets when a team is still on Standard.
Data Center licensing (for organizations that must self-host) is quoted annually and priced separately from Cloud — not a simple like-for-like comparison.
Marketplace apps are billed on top of the core subscription and are frequently under-audited — unused or duplicate apps are one of the most common sources of License Management savings.
Services
License assessment
Right-sizing (matching tier to actual feature usage, not assumed need)
Co-terming
Renewal management
Partner discounts
Compliance
Quarterly utilization reviews
Marketplace app audit & consolidation
Benefits
Cost savingsSingle renewal cycleDedicated specialist